FAQs

What is this website?

This application is hosted on a website and can be accessed from any personal computer, laptop, tablet or smartphone. It offers patients 24 hour access to a user-friendly symptom assessment.

When should I use it?

This website should be used to access non-emergency healthcare. You may choose to use this website if making a telephone call is difficult; you might use it before booking a GP appointment; or you may want to check what advice to follow for self-care at home based on your symptoms. In an emergency you should always dial 999.

Is it safe to use and how accurate is the symptom assessment

Yes, this website is safe to use, but remember that the advice it gives is based on the information you share, so it is crucial that you answer the questions honestly.

The advanced clinical algorithms and symptom assessment were developed by doctors and nurses and subject to rigorous testing before being clinically validated. The symptom assessment algorithms are reviewed annually by an independent medical review panel of doctors and other specialists to ensure the efficacy of the applications they are used in.

The this website symptom assessment covers approximately 95 per cent of symptoms presented to doctor’s in general practice and if a symptom isn’t covered you will be advised on what action to take.

How long does it take to complete a symptom assessment?

The majority of symptom assessments should only take a few minutes to complete, but this depends on the answers you provide and the speed of your internet connection.

What if the application crashes halfway through an assessment, do I need to start again?

Yes, you will need to start again because your data is not stored within this website.

What if I need urgent care?

If the symptom assessment recommends urgent care you will be advised on the action to take and how quickly. In these circumstances you may be directed to your nearest A&E department or other out of hours provision in your area.

What should I do if I disagree with the advice given?

This website will make recommendations based on the answers you give. It does not provide a diagnosis. If you disagree with the advice, or your symptoms change, you can take any action you feel is necessary, be it to visit your GP, or to go directly to A&E.

Can I order a repeat prescription or book an appointment with my GP through this website?

this website cannot process repeat prescriptions or book an appointment with your GP. You will need to call your local surgery directly.

How does this website make things easier for me as a patient?

This website has been designed to be user-friendly and to help you access appropriate healthcare as quickly as possible. If you need to speak with a clinician this website can, in many instances, arrange for one to call you back. That clinician will have already reviewed your online assessment so will be familiar with the symptoms you are experiencing.

Do I have to pay for this website and what happens to the information I share?

You do not have to pay to use this website. Being an online service it requires you to be able to access the internet, which may incur data charges as per any agreement you have with an internet service provider or mobile phone operator.

This website can generally be used without sharing any personal information therefore making your symptom assessment data completely anonymous. The only time you will be asked for personal information is when requesting a call back. Access to that data is restricted and will only be available to the healthcare professionals who will be assisting you.

This website is subject to stringent data protection laws and your individual assessment data will not be shared with any external parties. Furthermore, this website is hosted using an accredited facility and all data is encrypted to ensure maximum security. In accordance with data protection legislation your data will be retained for a minimum of seven years.

Can I complete a symptom assessment on behalf of someone else?

Yes, this website gives you the option of completing a symptom assessment for somebody else. You will need to input their age and gender rather than your own.

Who created this website?

The technology behind this website is provided by healthcare applications specialist Expert-24.